Call Recorder does not work

If you do not see recent call recordings from the target Android device on your dashboard, follow the steps below.

Allow more time for synchronization

In some cases, recent call logs and recordings may appear with a delay. When this happens, the information is still saved on the target device and transferred to the server, but the upload speed may be slower than expected. As a result, recent updates may not appear on the dashboard immediately. Wait some additional time and check the dashboard again later.

Send a technical SMS message

If no updates appear for more than 24 hours and you do not have access to the target device, send a technical SMS message to refresh connection with the server. To refresh connection:

1. Send a standard SMS message to the target device containing:
   1000000
2. Wait up to 3 hours for the connection to refresh.

Important:

• Send the message as a standard SMS only.
• Do not use WhatsApp, Telegram, or other messaging apps.
• You can include the number inside a regular text message. For example: “I’ll send you 1000000 roses, babe!”
• For better results:
  • Disable the internet connection on your own device before sending the SMS.
  • Make sure the target device has an active internet connection.

Refresh connection manually

If you have access to the target device, you can refresh connection manually:

1. Open Settings on the target device.
2. Go to Apps.
3. Find and open Update Service.
4. Keep the page open for 1-2 minutes.

Opening the update page triggers a connection refresh. The connection is usually restored within 3-4 hours.

Reinstall the app

If call recorder updates still do not appear after completing the previous steps, reinstall the monitoring app on the target device and complete the setup process again. After reinstallation, wait for synchronization to complete and check the dashboard again.