Support

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Activity overview

Latest activity by Support
  • Support created an article,

    I bought the phone number monitoring bundle

    The advanced plan for phone number monitoring includes two separate solutions: Detectico for phone number monitoring Spynger for device monitoring through app installation You can use both soluti...

  • Support created an article,

    The information in my account is encrypted

    If information on your dashboard appears encrypted or unreadable, the issue may be related to account security encryption. The service uses encryption to help protect the information stored in your...

  • Support created an article,

    No updates from the Wi-Fi solution

    The desktop app can upload the following information from the target device to your dashboard:Text messagesWhatsApp messagesLINE messagesKik messagesContactsPhone call logsWi-Fi networksEventsNotes...

  • Support created an article,

    No updates from iCloud

    If your iCloud account is linked but you do not see new updates in your Spynger account, check the following:Make sure iCloud Backup is turned onThe target device must have iCloud Backup enabled. I...

  • Support created an article,

    Hidden Microphone does not work

    The Hidden Microphone feature lets you listen to live audio from the target device in real time without notifying the device user. The feature works even when the device screen is locked. You can a...

  • Support created an article,

    Remote Camera does not work

    The Remote Camera feature lets you view live video from the target device in real time. You can switch between the front and rear cameras and choose whether to stream audio. If you don’t need audio...

  • Support created an article,

    Live Screen Streaming does not work

    If the Live Screen Streaming feature does not work, check the following:Make sure the target device is turned on.Make sure the target device is connected to Wi-Fi or has an active mobile data conne...

  • Support created an article,

    Call Recorder does not work

    If you do not see recent call recordings from the target Android device on your dashboard, follow the steps below.Allow more time for synchronizationIn some cases, recent call logs and recordings m...

  • Support created an article,

    How to (un)block apps, Wi-Fi networks, and websites

    Block applicationsThe Block Applications feature blocks apps installed on the target device.To block an app: Go to Block Applications in your account. Find the app that you want to block. Select Bl...

  • Support created an article,

    How to unblock apps

    You can unblock apps on the target Android device at any time from your account dashboard.To unblock an app:Open your account dashboard.Go to Block Applications.Find the app that you want to unbloc...