Remote Camera does not work

The Remote Camera feature lets you view live video from the target device in real time. You can switch between the front and rear cameras and choose whether to stream audio. If you don’t need audio, you can turn it off. The feature is available in your account after you purchase the Maximum package.

Streaming may stop in the following situations:

1. The device user starts sending media in apps such as WhatsApp or Instagram.
2. The Camera app is open.
3. The device user starts recording video in apps such as TikTok, Instagram, or Snapchat.
4. Bluetooth headphones are connected. Audio switches to the headphones’ microphone.
5. The internet connection is interrupted. Restart the stream to continue.
6. The Camera app is already open when you start streaming. In this case, only audio is transmitted. To restore video, close the Camera app and select Flip in the Control Panel.

In some cases, Remote Camera may be temporarily unavailable because of connection delays or network issues. Wait a few minutes and try starting the stream again later.

Refresh the connection remotely

If Remote Camera is unavailable for more than 24 hours and you do not have access to the target device, send a technical SMS message to refresh the connection with the server. To refresh the connection:

1. Send a standard SMS message to the target device containing:
   1000000
2. Wait up to 3 hours for the connection to refresh.

Important:

• Send the message as a standard SMS only.
• Do not use WhatsApp, Telegram, or other messaging apps.
• You can include the number inside a regular text message. For example: “I’ll send you 1000000 roses, babe!”
• For better results:
  • Disable the internet connection on your own device before sending the SMS.
  • Make sure the target device has an active internet connection.

Refresh the connection manually

If you have access to the target device, you can refresh the connection manually.

To refresh the connection:

1. Open Settings on the target device.
2. Go to Apps.
3. Find and open Update Service.
4. Open the update page and keep it open for 1-2 minutes.

Opening the update page triggers a connection refresh. The connection is usually restored within 3-4 hours.

Reinstall the app

If Remote Camera still does not work after completing the previous steps, reinstall the monitoring app on the target device and complete the setup process again. After reinstallation, wait for synchronization to complete and try using Remote Camera again.