Live Screen Streaming does not work

If the Live Screen Streaming feature does not work, check the following:

1. Make sure the target device is turned on.
2. Make sure the target device is connected to Wi-Fi or has an active mobile data connection.
3. Check that the internet connection on the target device is stable.

In some cases, Live Screen Streaming may be temporarily unavailable because of connection delays or network issues. Wait a few minutes and try starting the stream again later.

Refresh the connection remotely

If Live Screen Streaming is unavailable for more than 24 hours and you do not have access to the target device, send a technical SMS message to refresh the connection with the server. To refresh the connection:

1. Send a standard SMS message to the target device containing:
   1000000
2. Wait up to 3 hours for the connection to refresh.

Important:

• Send the message as a standard SMS only.
• Do not use WhatsApp, Telegram, or other messaging apps.
• You can include the number inside a regular text message. For example: “I’ll send you 1000000 roses, babe!”
• For better results:
  • Disable the internet connection on your own device before sending the SMS.
  • Make sure the target device has an active internet connection.

Refresh the connection manually

If you have access to the target device, you can refresh the connection manually.

To refresh the connection:

1. Open Settings on the target device.
2. Go to Apps.
3. Find and open Update Service.
4. Open the update page and keep it open for 1-2 minutes.

Opening the update page triggers a connection refresh. The connection is usually restored within 3-4 hours.

Reinstall the app

If Live Screen Streaming still does not work after completing the previous steps, reinstall the monitoring app on the target device and complete the setup process again. After reinstallation, wait for synchronization to complete and try using Live Screen Streaming again.