Support
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Recent activity by Support-
I bought the phone number monitoring bundle
The advanced plan for phone number monitoring includes two separate solutions: Detectico for phone number monitoring Spynger for device monitoring through app installation You can use both soluti...
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The information in my account is encrypted
If information on your dashboard appears encrypted or unreadable, the issue may be related to account security encryption. The service uses encryption to help protect the information stored in your...
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No updates from the Wi-Fi solution
The desktop app can upload the following information from the target device to your dashboard:Text messagesWhatsApp messagesLINE messagesKik messagesContactsPhone call logsWi-Fi networksEventsNotes...
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No updates from iCloud
If your iCloud account is linked but you do not see new updates in your Spynger account, check the following:Make sure iCloud Backup is turned onThe target device must have iCloud Backup enabled. I...
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Hidden Microphone does not work
The Hidden Microphone feature lets you listen to live audio from the target device in real time without notifying the device user. The feature works even when the device screen is locked. You can a...
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Remote Camera does not work
The Remote Camera feature lets you view live video from the target device in real time. You can switch between the front and rear cameras and choose whether to stream audio. If you don’t need audio...
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Live Screen Streaming does not work
If the Live Screen Streaming feature does not work, check the following:Make sure the target device is turned on.Make sure the target device is connected to Wi-Fi or has an active mobile data conne...
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Call Recorder does not work
If you do not see recent call recordings from the target Android device on your dashboard, follow the steps below.Allow more time for synchronizationIn some cases, recent call logs and recordings m...
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How to (un)block apps, Wi-Fi networks, and websites
Block applicationsThe Block Applications feature blocks apps installed on the target device.To block an app: Go to Block Applications in your account. Find the app that you want to block. Select Bl...
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How to unblock apps
You can unblock apps on the target Android device at any time from your account dashboard.To unblock an app:Open your account dashboard.Go to Block Applications.Find the app that you want to unbloc...